“The greatest ability in business is to get along with others and influence their actions”

– John Hancock.

This handbook will help business leaders navigate more powerfully in the following areas:

• Developing a strong emotional culture
• Persuading and influencing others
• Dealing with difficult colleagues and peers
• Responding to stress productively
• Defusing tense conversations
• Using feelings as data to help you make smarter decisions
• Avoiding emotional pitfalls in negotiations
• Reacting to tough situations with resilience
• Helping their team develop emotional intelligence

Identifying and managing their emotions